Returns & Exchanges
At Flames The Brand, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, we offer a 30-day window for returns and exchanges on all unworn items with original tags attached.
Initiate Your Request
Log into our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and untampered.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing