Frequently Asked Questions
Everything you need to know about shopping with Flames The Brand.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location, usually taking between 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainable?
Flames The Brand is committed to ethical fashion. We use organic cotton and recycled polyester in over 60% of our collections to reduce our environmental footprint.
Can I track my order?
Yes, once your order ships, you will receive an email confirmation containing a tracking link to monitor your package's journey in real-time.